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Returns & Exchanges
At Taffy.com, we want your sweet treats to arrive in perfect condition. Due to the perishable nature of our products, we offer replacements or refunds for any items that arrive damaged or incorrect.
1
Inspect Your Order
Upon delivery, please check your taffy assortment for any damage or shipping errors within 48 hours of receipt.
2
Contact Support
Email our customer care team at [email protected] with your order number and a brief description of the issue.
3
Submit Documentation
Attach a clear photo of the damaged product or the incorrect items received to help us expedite your claim.
4
Receive Resolution
Once approved, we will ship out a fresh replacement batch at no cost to you or issue a full refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing